We are excited to give our experts access to the new AI-powered Profile Builder. Participating in the brief interview with our AI moderator helps enhance your profile to better match you to relevant, paid projects.
Below you will find some easy troubleshooting guidance should you run into any technical issues.
Issue: I am having difficulty connecting to or opening the session. It seems like the page will not load properly.
Solution: It’s possible you have a specific security blocker set up on your computer that is prohibiting you from connecting to the session. If you experience this, we recommend attempting to connect on your mobile device, which offers the same functionality as a desktop or laptop, to see if this bypasses the issue.
Issue: I am getting “Connection Lost” errors when attempting to participate in the session.
Solution: When this occurs, like other types of web experiences that require higher bandwidth resources, you’ll want to ensure you do not have other programs running in the background that could be competing for access to your internet connection. Alternatively, you may want to try accessing the session on a different device, such as a mobile phone, tablet, or a device with a wired internet connection.
Issue: It appears my computer is picking up the AI agent’s voice as my responses or input.
Solution: If this occurs there are several options you may want to try:
- Mute AI: On the bottom left side of the Voice Interaction session, there are four buttons that allow you to control your experience. If your microphone is picking up sounds from the AI agent’s voice, you may elect to mute the agent (the fourth button on the right).
- Load the Chat interaction: When launching the profile builder, you can choose between Voice Interaction and Chat Interaction. If you are having issues with your microphone or speakers, you may want to attempt the chat functionality.
- Use earphones or headphones: To prevent your computer’s microphone from picking up unnecessary background noise, or the AI agent’s voice, you may want to use earphones or headphones to listen along to the AI agent as they guide you through the profile builder process.